Refund Policy

At Lumidifier™, our goal is to make your shopping experience as enjoyable and worry-free as possible. We understand that sometimes things don’t work out, so we’re here to help with a simple and straightforward return process. Please read our refund policy below to guide you through any returns or refunds. Our team is always available to assist if you have questions or need further support—just reach out to us!

Eligibility: To qualify for a return, the item must be in the same condition as received, unused, with tags intact, and in its original packaging. All returns must be postmarked within 30 days of purchase. A receipt or proof of purchase will be required for all returns.

Initiating a Return: To initiate a return, please email customer service at info@lumidifier.com and describe the issue you are experiencing. Be sure to include pictures that illustrate the problem. If your return meets the criteria, we will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions for returning the item.

Once you receive your RMA number, securely package the item in its original packaging. Include your proof of purchase and mail the item to the return address provided. Please note that items returned without prior approval will not be accepted.

Shipping: You will be responsible for covering the return shipping costs. We recommend selecting a trackable shipping method. If you choose to use the prepaid label included in your package, $2 will be deducted from your return to account for shipping expenses.

Refunds: Once we receive and inspect your return, we will process the refund within three days. Depending on your credit card company, it may take one to two billing cycles for the refund to appear on your credit card statement. You will receive an email confirmation once your refund has been processed.

Please Note: All sale items are final and cannot be returned. A 10% restocking fee applies to returns exceeding $100.

Questions: If you have any questions regarding our return policy, please feel free to reach out to us at info@lumidifier.com.